Video Visitation can now be conducted using any iOS device.

You can download the "ICS Mobile" application

at no cost from the Apple App Store by searching "ICSolutions".


All visitors must register (at no cost) in order to participate in a video visitation session with an inmate at this facility. 

Visitors can register for visitation at

Monroe County Jail offers The Visitor™ video visitation system which allows friends, family members, and professionals the control to schedule and conduct video visits at a time convenient for them and avoid wasting time waiting in long lines or traveling to the facility. Video visitation replaces traditional face-to-face visits on visitation telephones through a glass partition with visitation through video kiosks and is conducted with the inmate never having to leave their housing unit while the visitor can choose to visit onsite at the facility or offsite from anywhere.

See helpful links and important information located below.


Please read all of the rules completely prior to moving forward.
Not knowing the rules will not be accepted as an excuse for not following them.  Disobeying any rule may result in you being banned from visiting detainees or criminal charges being pursued when applicable.

  • All visits are subject to monitoring and recording
  • The introduction or attempts to introduce into or upon facility grounds Weapons, Drugs, Medication, Narcotics, Alcoholic Beverages, Cameras, Radios, Tape Players, Cell Phones, MP3 Players, or Any Other Electronic items into the Monroe County Detention Facilities. This or any other unauthorized item is a violation of Florida Laws, as stated in Florida Statutes 944.43 and 944.47. The introduction of contraband into this facility is a Felony of the Third Degree (F.S.S. 951.22).
  • All visits must be scheduled 12 hours prior to the appointment or up to 2 weeks in advance.
  • Visits will last 30 minutes
  • Please be advised if an inmate is in ANY program (at court, Inmate worker's duties, attorney visits, Bible studies, Court ordered programs, Medical call etc.), they are NOT eligible to receive the visit at that time. Please schedule your visits around the inmate's program schedule.
  • If an inmate/detainee is moved to a new location in or outside the facility, the scheduled video visitation will be canceled. The visitor will have to reschedule for another time.
  • All visitors 18 years of age and older must register and possess a valid government-issued photo ID, such as a driver's license, State ID Card, Passport, or Military Issued ID.
  • All children must be accompanied by their legal guardian who must possess the original child's birth certificate or guardianship paperwork.
  • No visits are allowed between an inmate and their victim or a witness to their crime (unless a court order clearing the person is presented to the visitation clerk before scheduling a visit).
  • Visitors wishing to visit from home must download the required software and test their connection.  Please go to and click video visitation for instructions.
  • Visitors and inmates/detainees should log in and connect a few minutes before the scheduled visitation time.
  • Offsite visits are not allowed in bedrooms or bathrooms. If seen your video visit will be suspended, with no refund.
  • Appropriate dress is required at all times, by inmate/detainee and Visitor.
    • Inmates/detainees in full uniforms at all times with issued ID
    • Everyone must wear closed-in shoes.
    • Skintight/Form-fitting clothes are not allowed.
    • Any clothing or other items displaying gang-related symbols, themes, or colors are prohibited.
    • Any clothing containing vulgar or objectionable language or images is prohibited.
    • Pajamas or Lingerie are not allowed.
    • Hats, Bandanas, and Sunglasses are not allowed.
    • Nudity and see-through clothing not allowed.
    • Swimwear is not allowed.
    • Tank tops are not allowed.
    • Skirts or dresses that are above the knee in length are not allowed.
    • Shorts must be worn at mid-thigh or below.
    • No cleavage showing, no bellies, bottoms, and no provocative clothing allowed.
    • No lying in bed.
  • Visitors and inmates must remain seated at all times during the visitation session on site.
  • Visitors shall not take pictures or videos of inmates/detainees when visiting. IF seen the visitation privileges will be terminated.
  • Any inappropriate activity will result in the termination of your session.
  • Visitors involved in the following will be placed on permanent visiting restrictions:
    • Visitors that create a disturbance or disruption of the visiting process.
    • Visitor performing any sexual acts,
    • Visitors under the influence of drugs or alcohol.
    • Visitors that refuse to show sufficient identification.
    • Visitors that act in an inappropriate manner during their visitation.
  • The visitation schedule may be canceled or altered on county-appointed holidays or for safety/security reasons.
  • Staff can deny, change, or cancel a visit at any time at their discretion.
  • Bringing firearms, explosives, tools for escape, alcoholic beverages, narcotics or any controlled substances including marijuana into this facility is a crime and cause for arrest.
  • Visitors are not allowed to bring keys, papers, pens, pencils, cameras, tape recorders, purses, bags, briefcases, wallets, cell phones, or any electronic device into the visitation area.
  • Internet connectivity issues during offsite visits will not be refunded.
  • Each visitation session will show a timer to display elapsed time.
  • After your visit has ended your connection will be terminated. 

Visit from the jail

Video visitation is conducted using the video terminals located in the facility’s visitation center.


 Offsite Visitation - Visit from personal Windows computer, Android or iOS device

Visitors wishing to participate in OFFSITE  visitation are required to download and test the visitation application from their Windows computer, Android or

iOS device (iPhone or iPad) before they will be able to schedule a visitation.

For OFFSITE visitation, the visitor can choose to visit from a computer or alternatively from any android device by downloading The Visitor™ android app, 

ICS MOBILE from the Google Play store or any iOS device by downloading the iOS app, ICS MOBILE from the Apple Store by searching ICSolutions. 

OFFSITE visitation is fee-based and costs $9.95 for a 30-minute visit. Internet connectivity issues during offsite visits will not be refunded.



                            ⇒ ICSolutions website:  To register, add funds, schedule a visit, or connect an offsite visit from your computer, click here.

                            ⇒ ICSolutions Customer Portal: To log in, create a new account, or view product availability, click here.

                             Offsite computer application:  To download the computer application to conduct offsite visits, please click here.  

                             Android device application:  To download the Android app, please click here.

                            ⇒ iOS device application:  To download the iOS app from the Apple Store via your iPhone or iPad, please click here.

                            ⇒ Registration and scheduling help:  For instructions on how to register for visitation and/or schedule a visit, please click here.

                            ⇒ Offsite visitation help:  For instructions on how to set up your Windows computer for an offsite visit click here.

                            ⇒ Visiting Schedule:  To view the onsite and offsite visitation schedule and facility rules, please visit Monroe County Visitation.