PASCO COUNTY SHERIFF'S OFFICE, FL

 

ATTENTION!

 

Pasco County Jail is installing a new video visitation system.

 

We apologize for any inconvenience and thank you for your patience.

 

Pasco County Jail

 

ICSolutions is in the process of installing a new video visitation system which will impact your ability to make and receive video calls from July 13th through July 21st.

  

HomeWAV - Refunds

 

For HomeWAV refunds, please see the following information or go to: HomeWAV - Refunds. 

 

All refund requests must be sent from the email of the registered

user, and are subject to a $7.50 processing fee.

 

• Refunds are at the discretion of HomeWAV. For all refund requests,

please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

• Please allow 3-5 business days for all refunds to be processed

and completed.

 

New Solution - ICSolutions.com

 

You must create an account and add funds to that account prior to communicating via messaging.

 

If friends and family members want to pay for video calls, a Prepaid Account can be easily set up through ICS Corrections' billing agent ICSolutions at www.icsolutions.com.

 

Please click here for information about creating and funding Prepaid Accounts.

 

All visitors must register (at no cost) in order to participate in a video visitation session with an inmate at this facility. 

Visitors can register for visitation at icsolutions.com.

 

Pasco County Sheriff’s Office offers The Visitor™ video visitation system which allows friends, family members, and professionals the control to schedule and conduct video visits at a time convenient for them and avoid wasting time waiting in long lines or traveling to the facility. Video visitation replaces traditional face-to-face visits on visitation telephones through a glass partition with visitation through video kiosks and is conducted with the inmate never having to leave their housing unit while the visitor can choose to visit onsite at the facility or offsite from anywhere.   

See helpful links and information located below.

VISITATION

Visit from the jail

Video visitation is conducted using the video terminals located in the facility’s visitation center.

 

 Offsite Visitation - Visit from a personal Windows computer, Android device, or iOS device

Visitors wishing to participate in OFFSITE  visitation are required to download and test the visitation application from their Windows computer, Android or

iOS device (iPhone or iPad) before they will be able to schedule a visitation.

For OFFSITE visitation, the visitor can choose to visit from a computer or alternatively from any android device by downloading The Visitor™ android app, 

ICS MOBILE from the Google Play store or any iOS device by downloading the iOS app, ICS MOBILE from the Apple Store by searching ICSolutions. 

OFFSITE visitation is fee-based and the cost will vary by facility. Internet connectivity issues during offsite visits will not be refunded.

 

HELPFUL LINKS

                            ⇒ ICSolutions website:  To register, add funds, schedule a visit, or connect an offsite visit from your computer, click here.

                            ⇒ ICSolutions Customer Portal: To log in, create a new account, or view product availability, click here.

                             Offsite computer application:  To download the computer application to conduct offsite visits, please click here.  

                             Android device application:  To download the Android app, please click here.

                            ⇒ iOS device application:  To download the iOS app from the Apple Store via your iPhone or iPad, please click here.

                            ⇒ Registration and scheduling help:  For instructions on how to register for visitation and/or schedule a visit, please click here.

                            ⇒ Offsite visitation help:  For instructions on how to set up your Windows computer for an offsite visit click here.