Coming Soon!


Video Visitation via the ICS solution begins

Monday, June 19, 2023 at the following sites:

Wisconsin Women's Correctional System (WWCS - TCI, REECC, MWCC)

and Milwaukee Secure Detention Facility (MSDF)


For those facilities noted above, the scheduling of ICSolutions video visitation will be available on June 5.

  • For the first 6 months of implementation, each person in our care may receive one (1) free video visit per week, provided institution operations are able to accommodate. This also applies to MSDF.
  • Additional visit opportunities may be available at the cost of $2.50 per visit, up to 12 paid visits per month conditional to the operations of the facility.
  • Please refer to MSDF’s institution page regarding additional visitation opportunities.

The remaining institutions and Wisconsin Correctional Center System (WCCS) tentative scheduling start date is July 3, with visits to begin July 17.

Effective June 5, WWCS In-Person visits require scheduling through ICS software. *

All visitors must create an account or register their specific party ID to participate in visitation sessions scheduled through ICSolutions' software. Visitors can register icsolutions.com.

Person in the care of DOC will provide family and friends with their specific party ID. Those registered for visitation at MSDF, the party ID has already been added to the account.


Click on the WI DOC link below for general visiting information for WI DOC.

WIDOC General Visiting Information

Click on the below link, select the facility location and the Visiting Information posted for the site’s specific visiting information. As the sites approach their implementation date, additional information will be posted.   

WIDOC Site Specific Visiting Information

  • Not all WI DOC facilities use ICSolutions software to schedule their In-Person visits. Use the link above to see if your facility will use ICSolutions services to schedule In-Person Visits.
  •  Attorney or medical calls are not authorized from video visitation stations. Video visit stations are intended for personal communication with family and friends on the approved WI DOC visiting list. 


All visitors must register (at no cost) to participate in In-Person and/or Video Visitation

with a PIOC (Person in our Care). 


Visitors can register for visitation at icsolutions.com.

The PIOC you are approved by WI DOC to visit is responsible for providing you with your  Party ID.

  • You must also register for visitation with ICSolutions and enter your Party ID.
  • The information and Party ID you enter when registering for visitation at www.icsolutions.com must match exactly the information you used to register at WI DOC to be approved to schedule and participate in In-Person and/or Video Visitation.
    • For instructions on registering for visitation and adding your Party ID at the same time, click here.
    • For instructions on adding your Party ID to your already registered account, click here.


See helpful links and information located below.


All forms of visitation require the visitor(s) to be on the PIOC-approved visiting list.

Video Visitation - Visit from a personal Windows computer, Android device, or iOS device

  • Visitors wishing to participate in Video visitation are required to download and test the visitation application from their Windows computer, Android or iOS device (iPhone or iPad) before they will be able to schedule a visitation.
  • For Video visitation, the visitor can choose to visit from a computer or alternatively from any Android device by downloading The Visitor™ android app, ICS MOBILE from the Google Play store or any iOS device by downloading the iOS app, ICS MOBILE from the Apple Store by searching ICSolutions. 
  • Video visitation is fee-based and the cost will vary by facility. Internet connectivity issues during offsite visits will not be refunded.



IN-PERSON visitation has no cost and is conducted in the facility's monitored visitation area. PIOC must be eligible for in-person visits.

Schedule and conduct your visit from a personal Windows computer, Android device, or iOS device:

  • Visitors wishing to participate in In-Person visitation may download the visitation application from their Windows computer, Android device, or iOS device (iPhone or iPad) to schedule an In-Person visit.
  • Visitors may also choose to schedule their In-Person visit from their computer's browser at icsolutions.com.

 Not all WI DOC facilities use ICSolutions software to schedule their In-Person visits. Use the link below to see if your facility will use ICSolutions services to schedule In-Person Visits.

 Site Specific Visiting Information


Create a new account/register for visitation

⇒ ICSolutions.com:  To create an account, register for visitation, add funds, schedule a visit, or connect an offsite visit from your computer, click here.

Register for Visitation if You Have an Existing ICSolutions® Account:  To register for visitation if you have an existing ICSolutions® account, please see Register for Visitation.

Create a New ICSolutions® Account and Register for Visitation (at the same time):  To create a new ICSolutions® account and register for visitation, please see Create and Register.

Add your party ID when you have already registered for visitation:  To add your party ID when you have already registered for visitation, please see Add party ID.


Schedule a visit

General Visiting Rules:  To view the general visitation rules, please visit Wisconsin DOC General Visitation Rules.

Site-Specific Visiting Schedule and Rules:  To view each facility's visitation options, schedules, and facility rules, please visit Wisconsin DOC Site-Specific Visitation.

Schedule a Video Visit:  To schedule a video visit, please see Schedule Video Visit.

Schedule an In-Person Visit:  To schedule an in-person visit, please see Schedule In-Person Visit.



Offsite Windows® computer application:  To download the application to conduct offsite visits from your Windows® computer, please click here

Android device application:  To download the Android app, please click here.

 iOS device application:  To download the iOS app from the Apple Store via your iPhone® or iPad®, please click here.



Offsite visitation help for Windows® computers:  For instructions on how to set up your Windows® computer for an offsite visit click here.

Offsite visitation help for Android or iOS devices:  For instructions on how to set up your Android or iOS device for an offsite visit click here.