Registering for Visitation

All visitors are required to have an ICSolutions® account and register for visitation at the facility. A visitor must define the inmate(s) with whom he/she wants to conduct visits and must also define his/her relationship to the inmate. Visitors will only be able to visit with inmates who are on his/her approved inmate list.

NOTE:  Registrations submitted for a ‘privileged’ relationship must be approved by the facility’s Video Administrator prior to being able to schedule a privileged, non-recorded video visitation sessions with an inmate at the facility.

1.   From any internet enabled device, go to

2.   If you do not have an ICSolutions® account, you must create a new account by entering your preferred username, a 4-digit PIN, and a password (which you will have to enter twice for confirmation).


3. When entering your information to create a new account, you will need to select (check) the check box at the bottom of the screen to register for visitation.

4. If you already have an ICSolutions® account, log in to your account with your username and password. After you have logged in, select the Register for Visitation option from the What would you like to do? drop-down-list.

5.   Select an Agency from the drop-down list.


6.   The system displays a set of rules specific to the selected agency, which you must read and agree to by clicking Agree. Scroll down to the bottom of the rule set to view this button.

7.   All fields shown on the following screen must be completed.

  • To Select an Inmate, enter a partial text string from the inmate’s last name or inmate ID number and select the inmate with whom you wish to register to visit from the drop-down list.
  • Use the drop-down arrow to select your relationship with the inmate,
  • Use the drop-down arrow to select your ethnicity.
  • Type in the state where you live.
  • Use the drop-down arrow to select an ID type for the type of identification you will show at the beginning of a visit (where required).
  • Type in the ID number and expiration date of your selected identification.

NOTE: The remaining steps below apply only if you are registering for a ‘privileged’ relationship.

8.   Your registration will be placed into a “pending” status and you will be unable to schedule and/or conduct video visitation sessions until the registration has been approved by the facility’s Video Administrator.

9.   After your registration for your ‘privileged’ relationship has been approved, you will be able to schedule and conduct ONSITE and OFFSITE visits with inmates on your approved inmate list.

10. Once you have completed your visitation registration, you can continue on to schedule visits.  

NOTE:  Depending on the facility's requirements, facility approval may be required prior to your being able to schedule and/or conduct a visitation session.

For instructions on how to schedule a visit click here.