Registration & Scheduling - The Visitor by ICSolutions

Visitation Registration

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Visitation Registration Process

All visitors must register (at no cost) to participate in video visitation sessions with an inmate at this facility. Registration steps are outlined below.

1. Go to www.icsolutions.com from any internet-enabled device to log in to your existing ICSolutions® account or create a new account. This can also be completed from a registration kiosk located in the facility lobby.

2. Once you are logged into your existing ICSolutions® account or have created a new ICSolutions® account and logged in, click What would you like to do? and select Register for Visitation.

3. Start typing the facility name and select the facility name from the dropdown list.

4. When registering, all the required fields must be completed. The visitor must define the inmate who he/she wants to visit and must also define the relationship. Visitors will only be able to visit with an inmate who is on your approved inmate list.

Steps 5 and 6 shown below apply only if you are registering for a privileged relationship.

5. If you register for a privileged relationship, your facility may require your relationship to be approved. Please check the applicable rules for the facility with whom you will be conducting visits.

Any request for a privileged relationship will be set to a pending status and you will be unable to schedule and conduct video visitation until the relationship has been approved by the facility’s Video Administrator.

6. After a privileged relationship has been approved, you can schedule and conduct ONSITE or OFFSITE visitation sessions with inmates. The approval process ensures these visits will not be recorded.

VISITATION REGISTRATION PROCESS

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Visitation Registration Process

All visitors must register (at no cost) in order to participate in video visitation sessions with an inmate at this facility. Registration steps are outlined below.

1. Go to www.icsolutions.com from any internet-enabled device to log in to your existing ICSolutions^® account or create a new account. This can also be completed from a registration kiosk located in the facility lobby.

2. Once the visitor is logged into their existing ICSolutions^® account or has created a new ICSolutions^® account and logged in, the visitor must select Register for Video and enter the facility name.

3. When registering, all of the required fields must be completed. The visitor must define the inmate who he/she wants to visit and must also define the relationship. Visitors will only be able to visit with an inmate who is on your approved inmate list.

NOTE: The remaining steps shown below apply only if you are registering for a ‘privileged’ relationship.

4. If you register for a ‘privileged’ relationship, your facility may require your relationship be approved. Please check the applicable rules for the facility with whom you will be conducting visits. Any request for a ‘privileged’ relationship will be placed into a “pending” status and will be unable to schedule and conduct video visitation until the relationship has been approved by the facility’s Video Administrator.

5. After a ‘privileged’ relationship has been approved, visitors can schedule and conduct ONSITE or OFFSITE visitation sessions with inmates. The approval process ensures these visits will not be recorded.

STEP 1 - HOW TO REGISTER FOR VISITATION

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Registering for Visitation

All visitors are required to have an ICSolutions^® account and register for visitation at the facility. A visitor must define the inmate(s) with whom he/she wants to conduct visits and must also define his/her relationship to the inmate. Visitors will only be able to visit with inmates who are on his/her approved inmate list.

NOTE: Registrations submitted for a ‘privileged’ relationship must be approved by the facility’s Video Administrator prior to being able to schedule a privileged, non-recorded video visitation sessions with an inmate at the facility.

1. From any internet enabled device, go to www.icsolutions.com.

2. If you do not have an ICSolutions^® account, you must create a new account by entering your preferred username, a 4-digit PIN, and a password (which you will have to enter twice for confirmation).

3. When entering your information to create a new account, you will need to select (check) the check box at the bottom of the screen to register for visitation.

4. If you already have an ICSolutions^® account, log in to your account with your username and password. After you have logged in, select the Register for Visitation option from the What would you like to do? drop-down-list.

5. Select an Agency from the drop-down list.

6. The system displays a set of rules specific to the selected agency, which you must read and agree to by clicking Agree. Scroll down to the bottom of the rule set to view this button.

7. All fields shown on the following screen must be completed.

To Select an Inmate, enter a partial text string from the inmate’s last name or inmate ID number and select the inmate with whom you wish to register to visit from the drop-down list.
Use the drop-down arrow to select your relationship with the inmate,
Use the drop-down arrow to select your ethnicity.
Type in the state where you live.
Use the drop-down arrow to select an ID type for the type of identification you will show at the beginning of a visit (where required).
Type in the ID number and expiration date of your selected identification.

NOTE: The remaining steps below apply only if you are registering for a ‘privileged’ relationship.

8. Your registration will be placed into a “pending” status and you will be unable to schedule and/or conduct video visitation sessions until the registration has been approved by the facility’s Video Administrator.

9. After your registration for your ‘privileged’ relationship has been approved, you will be able to schedule and conduct ONSITE and OFFSITE visits with inmates on your approved inmate list.

10. Once you have completed your visitation registration, you can continue on to schedule visits.

NOTE: Depending on the facility's requirements, facility approval may be required prior to your being able to schedule and/or conduct a visitation session.

For instructions on how to schedule a visit click here.

STEP 2 - HOW TO SCHEDULE A VISITATION SESSION

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1. From any internet-enabled device, go to www.icsolutions.com, where, once you have logged in to your ICSolutions^®

account to schedule your visitation.

NOTE: If you intend to conduct offsite visits you will need to download The Visitor™ Windows Edition visitation

application by clicking here, or the Android application, ICS Mobile available from the Google Play store.

2. Sign In to your ICSolutions^® account with your username and password. If you don’t have an

account, you will need to create one. Under Create Account, enter your preferred username,

a 4-digit Pin and a password (which you will have to enter twice for confirmation).

For instructions on how to register for visitation click here .

3. If you have an old ICSolutions^® prepaid account, but have not set up your ICSolutions^® account at

www.icsolutions.com, click Create Account.

4.Click the link Have a phone number you'd like to migrate? and enter your name, telephone number

and PIN and click Update.

5. After logging into your ICSolutions^® account, from the drop-down list under What would you like to do? select the

option to Schedule Visit.

Alternatively you can click Schedule New Visit in the Upcoming Visits section.

6. Enter the facility name.

7. Read the rules and click Agree to continue.

7. Enter the inmate name or ID number.

8. Select the location if you will be visiting: ONSITE or OFFSITE.

NOTE: OFFSITE visits will charge your ICSolutions^® account for the cost of the OFFSITE

visit at the time the visit is scheduled. The cost of an OFFSITE visit will vary by facility.

9. Select the date for your visit from the list of available days.

10. Select the time for your visit from the list of available time slots.

11. If any additional visitors will be joining your visit, click Add.

12. Enter the additional visitor(s) first name, last name and date of birth and click Confirm. Click Done.

NOTE: If you get a User not found error message, your additional visitor will be required to

register for visitation. For instructions on how to register for video visitation click here.

13. Confirm all the information is correct then click Confirm to accept or click Edit to make any

changes to your visit.

NOTE: After you have confirmed your visitation session by clicking Confirm, any edits to the

day and time of your scheduled visit as well as adding or removing additional visitors

will require customer service assistance at 888-646-9437.

13. Once confirmed, click Done to exit.

Please take special note:

ONSITE VISITATION SESSIONS

· Visitors will be required to enter your confirmation code to log on to the video visitation station

at the facility in order to connect to your visit. Your confirmation code is made up of the

telephone number associated with your ICSolutions^® account plus the 4-digit Pin chosen

when registering.

· Some facilities require visitors to arrive 15 to 30 minutes prior to the visit, so please read the

visitation rules carefully.

OFFSITE VISITATION SESSIONS

· Offsite visitors are required to download The Visitor™ Windows Edition video visitation program

prior to being able conduct an offsite visit.

· For instructions on how to set up your system click here .

· Offsite visits are fee based and the cost of the offsite visit will be charged to your ICSolutions^®

account at the time the visit is scheduled. The cost of an offsite visit will vary by facility.

· For instructions on how to add funds to your ICSolutions^® account click here.

Registration & Scheduling - The Visitor by ICSolutions

Visitation Registration

Visitation Registration Process

VISITATION REGISTRATION PROCESS

Visitation Registration Process

STEP 1 - HOW TO REGISTER FOR VISITATION

Registering for Visitation

STEP 2 - HOW TO SCHEDULE A VISITATION SESSION

NOTE: OFFSITE visits will charge your ICSolutions® account for the cost of the OFFSITE

visit at the time the visit is scheduled. The cost of an OFFSITE visit will vary by facility.

NOTE: If you get a User not found error message, your additional visitor will be required to

register for visitation. For instructions on how to register for video visitation click here.

NOTE: After you have confirmed your visitation session by clicking Confirm, any edits to the

day and time of your scheduled visit as well as adding or removing additional visitors

will require customer service assistance at 888-646-9437.

Please take special note:

NOTE: OFFSITE visits will charge your ICSolutions^® account for the cost of the OFFSITE