COLLIN COUNTY DETENTION FACILITY, TX

ATTENTION!

Friends and Family may now communicate with loved ones through GettingOut.com.

You must sign up for a GettingOut account, add your loved one as a Contact, and fund your account to begin communicating.

Only professionals and attorneys may participate in The Visitor™ video visitation with an inmate at this facility. 

Professionals and attorneys can register for visitation at icsolutions.com.

Collin County offers The Visitor™ video visitation system, which allows professionals and attorneys the control to schedule and conduct video visits at a time convenient for them and avoid wasting time waiting in long lines or traveling to the facility. Video visitation replaces traditional face-to-face visits on visitation telephones through a glass partition with visitation through video kiosks. It is conducted with the inmate never having to leave their housing unit while the visitor can choose to visit onsite at the facility or offsite from anywhere.   

See helpful links and information located below.

VISITATION

Only professionals and attorneys

 Offsite Visitation - Visit from a personal Windows computer, Android device, or iOS device

Visitors wishing to participate in OFFSITE  visitation are required to download and test the visitation application from their Windows computer, Android device, or

iOS device (iPhone or iPad) before they can schedule a visitation.

For OFFSITE visitation, the visitor can choose to visit from a computer or any Android device by downloading The Visitor™ Android app, 

ICS MOBILE from the Google Play store or any iOS device by downloading the iOS app, ICS MOBILE from the Apple Store by searching ICSolutions. 

OFFSITE visitation is fee-based, and the cost will vary by facility. Internet connectivity issues during offsite visits will not be refunded.

HELPFUL LINKS

                            ⇒ ICSolutions website:  To register, add funds, schedule a visit, or connect an offsite visit from your computer, click here.

                            ⇒ ICSolutions Customer Portal: To log in, create a new account, or view product availability, click here.

                            ⇒ Offsite computer application:  To download the computer application to conduct offsite visits, please click here.  

                            ⇒ Android device application:  To download the Android app, please click here.

                            ⇒ iOS device application:  To download the iOS app from the Apple Store via your iPhone or iPad, please click here.

                            ⇒ Registration and scheduling help:  For instructions on registering for visitation and/or scheduling a visit, please click here.

                            ⇒ Offsite visitation help:  For instructions on how to set up your Windows computer for an offsite visit, click here.

                            ⇒ GettingOut Instructions:  For instructions on how to set up your GettingOut.com account visit, click here.

                            ⇒ Visiting Schedule:  To view the onsite and offsite visitation schedule and facility rules, please visit Collin County Visitation.