Overview

The Visitor™ module in The ENFORCER® provides a comprehensive inmate visitation management solution. The Visitor™ enables correctional facilities to manage inmate visitation services for friends, family, and professional visitors (such as attorneys).

Visitation Type

Attorney Visitation (OFFSITE) video sessions may be conducted from several types of devices, all of which require a specific software download as follows:

For a Windows® personal computer or laptop: download The Visitor™ Windows® Edition application from www.icsolutions.com.

For an Android™ device: download the ICS Mobile app directly from Google Play.

For an iPhone® or an iPad®: download the ICS Mobile app for iOS directly from the App Store®.

Video Visitation Registration Process

All visitors must register (at no cost) in order to participate in video visitation sessions with an inmate at this facility. Registration steps are outlined below.

1. Go to icsolutions.com from any internet-enabled device to log in to your existing ICSolutions® account or create a new account.

2. Once the visitor is logged into their existing ICSolutions® account or has created a new ICSolutions® account and logged in, select Register for Video, and enter the facility

3. When registering, all of the required fields must be completed. The visitor must define the inmate who they want to visit and must also define the relationship. Visitors will only be able to visit with an inmate who is on your approved inmate list.

4. Any request for a privileged attorney relationship will be placed into a pending status and will be unable to schedule and conduct video visitation until the relationship has been approved by the facility’s Video Administrator.

5. Once a privileged attorney relationship has been approved, attorney visitors can schedule and conduct Attorney visitation sessions with inmates. The approval process ensures these visits will not be recorded.

Registering as an Attorney

All visitors are required to have an ICSolutions® account and register for visitation at the facility. Registrations submitted for a privileged attorney relationship must be approved by the facility’s Video Administrator prior to being able to schedule a privileged, non-recorded video visitation session with an inmate at the facility.

An attorney visitor must define the inmate(s) with whom they want to conduct privileged visits and must also define the relationship as attorney. Visitors will only be able to visit with inmates who are on your approved inmate list.

1. From any internet enabled device, go to www.icsolutions.com.

2. If you already have an ICSolutions® account, log in to your account with your username and password. If you do not have an ICSolutions® account, you will need to create a new account by entering your preferred username, a 4-digit PIN, and a password (which you will have to enter twice for confirmation).

   

3. When creating your new ICSolutions® account, please enter your official office contact information when you are prompted to enter your name, address, email, and phone number. (All telephone numbers must be unique.)

4. From the dropdown list under What would you like to do? select the Register for Visitation option.

   

5. Select the facility from the dropdown list.

   

6. The system displays a set of rules, which you must read and agree to by clicking Agree.

   

7. All fields seen in the following example must be completed, then click Register.

        Enter the inmate’s last name or inmate ID number and select the inmate with whom you wish to register to visit from the dropdown list.

        To register for a privileged attorney relationship, select your relationship as a Private Attorney or Public Defender.
            Your account will be pending until it is approved by the facility’s Video Administrator.

        Enter your Ethnicity, enter the State where your Bar was issued, select the ID Type as Attorney Bar Card, enter your Bar ID Number
            and then your Bar ID Expiration Date (i.e., 10/9/2025).

   

8. Once you have completed your visitation registration for a privileged attorney relationship, your registration will be placed into a pending status, and you will be unable to schedule and/or conduct video visitation sessions until the registration has been approved by the facility’s Video Administrator.

9. Attorneys who are requesting a privileged attorney relationship must notify the facility’s Video Administrator, advising they have created an account and are seeking approval as a privileged visitor.

10. Once your registration for your privileged attorney relationship has been approved, you will be able to schedule and conduct Attorney Visits with inmates on your approved inmate list.

Adding Inmate Relationships

Once your registration for your privileged attorney relationship has been approved, you can add additional inmate relationships from your ICSolutions® account at www.icsolutions.com. The steps to add inmates to your approved Inmate List are detailed below.

1. Log in to your account at www.icsolutions.com with your username and password.

2. From your account overview, under Visitation Accounts, click Manage Inmate List.

   

3. Type the inmate’s name you wish to add to your approved Inmate List and select your relationship as a Private Attorney or Public Defender and click Add to List.

   

4. Once your registration for your privileged attorney relationship has been approved, approval for the additional inmates with the same relationship will not be required and you can immediately schedule and conduct privileged, non-recorded video visitation sessions with the added inmates.

Scheduling Visitation Sessions

Attorneys whose registration for a privileged attorney relationship has been approved, visitation sessions can be scheduled directly from your ICSolutions® account at www.icsolutions.com. The steps to schedule a visit are detailed below.

1. After logging in to your ICSolutions® account, you can schedule a visitation session by selecting Schedule Visit from the What would you like to do? dropdown list or by clicking Schedule at this Agency under Visitation Accounts.

   

2. Confirm the agency you are scheduling with is correct, then you will have to agree to the facility rules by clicking Agree. All personal visits are subject to monitoring and recording; however, if your registration for a privileged attorney relationship was approved, your visitation sessions with the inmates on your approved inmate list will not be recorded.

 You can confirm your privileged status by clicking View Agency Info (see green box in previous screenshot) under Visitation Accounts. If you were notified that your registration for a privileged attorney relationship was approved and you do not see the message This account at [Facility Name] is privileged, please contact the facility’s Video Administrator immediately.

   

3. From the Inmate pane, select the inmate with whom you would like to schedule a visit. If you are registered to visit with more than one inmate at the agency, the inmate who you last visited will be listed with a checkbox.

To visit with the same inmate, select the checkbox. To visit with a different inmate, click anywhere in the dropdown field to display a list of all the inmates with whom you are approved to visit.

   

4. Once you have selected the inmate with whom you wish to visit, the Location pane will automatically open. You will need to select that you will be visiting with the inmate OFFSITE from your Windows® computer or an Android or iOS device.

   

If you select Attorney Visitation for your visitation selection, you will be required to download The VisitorWindows® Edition video visitation application to visit from your Windows® computer, or the visitation app, ICS Mobile, to visit from an Android™ or iOS™ device.

5. After the visitation location has been selected, the Date pane will automatically open to display only the dates available for you to schedule your visitation session (up to 2 weeks in advance). Click on the date you would like to schedule your visitation session.

   

6. The Time pane will open automatically once a date for visitation has been selected. Click on the time you would like to schedule your visitation session.

   

7. You will have the opportunity to add up to 2 total additional visitors (1 adult and 1 minor, or 2 minors) after you have selected the date and time for your visit. All additional adult visitors (18 years of age and older) must be registered with an account at ICSolutions®.

Click Add+ and enter the fields required to add the additional visitors, including First Name, Last Name, and the Date of Birth. When finished, click Done. Adults who are not registered cannot be added.

   

8. Please review your scheduled visitation information prior to completing the scheduling of your visit. (After the visitation session has been confirmed, any changes to your scheduled visit will require you to cancel and reschedule a new visitation session.) When satisfied, click Confirm. You will receive a confirmation email which will include your Confirmation Number. Your Confirmation Number is your telephone number plus the 4-digit PIN you created when setting up your account.

Cancelling Visitation Sessions

Visitors who need to cancel a scheduled visitation session must log in to their ICSolutions® account and click Cancel, under Upcoming Visits.

   

Alternatively, Android™ or iOS™ device users can login to the ICS Mobile application and click Cancel under a scheduled visit.